“Working with your Medium” or “The Smokescreen of Touch”

February 22nd, 2009 admin No comments

With Interfaces out there like Bumptop and Microsoft Surface, there is common belief that these experiences are the next step in evolutionary interaction design. Here lies the promises of a tangible digital world. One where our traditional  senses are more tightly aligned with virtual world experiences. During the early days of the Internet, browsers and HTML technology began rendering images and layout more robustly. At the same time, graphic creation tools began to give budding web designers more freedom. As all artists with new mediums have done, techniques were developed that showed designers how to accurately replicate materials and the designer’s physical environments. I for one loved the day I learned how to make “brushed aluminum” and “spun metals” with randomness and blur filters. A gradient here and a gradient there now gave depth and bevels.

Quickly, “cool sites” began appearing with interfaces looking like the came from an HR Giger piece. Real world, “life like” virtual experiences became cropping up left and right. Navigation backgrounds and footers made of steel and aluminum were all the rage. Anyone who remembers these websites or witnesses them today (you can still see then now and again as young designers test their Photoshop skills), remembers a sense of “uneasiness” to the experience. Despite the intention for replication, the design’s felt “unnatural” and, much to the designers chagrin, completely unauthentic. Closer to reality was the goal, not the other way around. It quickly became obvious that just because you could, doesn’t mean you  should.

Another good example of this is in Character creation and CGI work. When you see a movie like Shrek, you never doubt the characters as they are created because there is a purposeful non-lifelike creation in their design. Your brain disassociates reality’s expectations and “goes along for the ride”. Authenticity is more easily accepted because the shackles of expectation are removed. An opposite example of this is was Robert Zemeckis’s Polar Express. I for one found the children in this movie somewhat creepy and would always get distracted from the story because the efforts to achieve “realness” had crossed a, albeit subjective, line.

You see, the space you are reading this very posting in is a different medium. It is a different space. You may project yourself at times into that space, but in the end, you deal with it in a different context than watching television or sitting in a movie theater. No matter how much you try to fool the brain, the consciousness is a complicated mechanism. Peripheral vision and the other senses are so much more involved in perception of reality than we ever give credit too. Depth and effective lighting simple isn’t going to fool a million years of evolution.

Instead, I propose designers work within the medium to create an experience, don’t fight it. Don’t replace something that doesn’t need replacing. I pose the question that just because we stack things with our hands in “real life” does that mean stacking things in “virtual life” creates a more authentic experience? Don’t get me wrong, these explorations are exciting and sometimes fun, but I recommend cautiousness in declaring innovative and next-gen products. You may find yourself going down an evolutionary dead-end.

Categories: Interaction Design, Visual Design Tags:

Focused (yet flexible) Appliances

December 8th, 2008 admin No comments

http://www.time.com/time/magazine/article/0,9171,1864437,00.html?cnn=yes

As needs become more ubiquitous on hardware that better suites those needs, its my prediction we will see less “generalized” devices such as the “notebook”. Smart Companion devices will be more focused yet flexible. Will the notebook makers be ahead of this curve or behind?

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Beta Culture

November 24th, 2008 admin No comments

- from Gizmodo -

“I’m tired of this. This sense of permanent discomfort with the technology around me. The bugs. The compromises. The firmware upgrades. The “This will work in the next version.” The “It’s in our roadmap.” The “Buy now and upgrade later.” The patches. The new low development standards that make technology fail because it wasn’t tested enough before reaching our hands. The feeling now extends to hardware: Everything is built to end up in the trash a year later, still half-baked, to make room for the next hardware revision. I’m tired of this beta culture that has spread like metastatic cancer in the last few years…

Clearly, the problem is the development process and the time to market, with product cycles shortened and corners cut to keep a continuous stream of cash flowing in. The rush to feed these cycles with increasingly more complex engineering seems to be at odds with shortened development and quality assurance processes, resulting in beta-state first-generation products.”

Support Netflix or quit your bitchin’

August 21st, 2007 admin No comments

– from Mark Hurst (Good Experience) –

Netflix is investing in telephone customer service, based in Oregon,
to provide the edge they need in building an all-around good
customer experience, to beat Blockbuster. An interesting strategy
for an online company.

Here’s a NYT story - http://urlx.org/nytimes.com/5937f - that
discusses the investment:

> Netflix [decided against] other lower-cost places in the United
> States and overseas, because it thought that Oregonians would
> present a friendlier voice to its customers. Then in July, Netflix
> took an unusual step for a Web-based company: it eliminated
> e-mail-based customer service inquiries. Now all questions,
> complaints and suggestions go to the Hillsboro call center, which
> is open 24 hours a day. The company’s toll-free number, previously
> buried on the Web site, is now prominently displayed.

Netflix teaches two lessons here in customer experience management:

- Fix the site first: For an online company, the website is the
primary experience. Netflix did the right thing by optimizing their
site first, and then looked to optimize the secondary experience -
customer service requests, which only crop up after the customer has
gone through the site experience.

- If you invest, do it right: Netflix invested not just in “more
call reps” (which may have been nice in a press release but not
great in reality) but in a more expensive domestic call center. And
not just any domestic call center; it found the best city for its
needs - polite Portland, Oregon.

The outcome of the Netflix-Blockbuster battle is yet undetermined
(the latter has size and retail locations as advantages), but I like
Netflix’s ongoing commitment to customer experience.

Data Visualization coolness.

August 2nd, 2007 admin No comments

- from smashingmagazine.com -

Data presentation can be both beautiful, elegant and descriptive. There is a variety of conventional ways to visualize data ables, histograms, pie charts and bar graphs are being used every day, in every project and on every possible occasion. However, to convey a message to your readers effectively, sometimes you need more than just a simple pie chart of your results. In fact, there are much better, profound, creative and absolutely fascinating ways to visualize data. Many of them might become ubiquitous in the next few years.

www.smashingmagazine.com/2007/08/02/data-visualization-modern-approaches/

Categories: Uncategorized Tags:

Why the public has a persistant feeling of unsatisfaction or How designers get paid.

July 18th, 2007 admin No comments

– from reveries –
“This phenomenon, generated by market forces, media hype and twitchy retailers, creates a cycle in which products are constantly improved even if they don’t need to be,” writes Allen Sarkin in The New York Times (7/15/07). He’s talking about “feature creep,” or “the incessant rush of innovation that pushes manufacturers to tamper with products that consumers feel are already perfect.” The issue is particularly pronounced in the running-shoe category. “There’s this need to continue to evolve and have consumers feel like things are getting better, and that the needle is being moved even if it isn’t,” says David Willey of Runner’s World magazine. David admits that his magazine is part of the problem.

Read more…

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QBN Lecture Event

July 11th, 2007 admin No comments

QBM is sponsoring a 1 day Mulitidiciplinary Creative Lecture at the Getty in L.A.
Joshua Davis, Shepard Fairey and representatives from The Mill will be speaking.

Only $240!!

Get more information here.

Categories: Design Conference, Design Events Tags:

A little Web Design Inspiration

July 11th, 2007 admin No comments

Remember kids…..inspire, don’t steal.

http://www.flickr.com/photos/splat/sets/981332/

Categories: Visual Design Tags:

RIAA and the Cellular Industry…seperated at birth?

July 9th, 2007 admin No comments

– from nyt — july 5, 2007  David Pogue / Pogue’s Post

Last week, I spoke at a cellular-industry conference in Lake Como, Italy.

My topic was the increasing number of cool services that tie together the phone and the Internet. I’ve reviewed a number of these service in The Times recently: GrandCentral, which makes all your phones ring at once so people don’t have to hunt you down (and was just bought by Google); Teleflip, which turns your e-mail into text messages on your phone; SimulScribe, which turns voicemail messages into text that arrives on your phone or ine-mail; and so on. The talk went well, but in the end, I wound up learning as much from the attendees as they did from me.

The cellular industry is going through insanely rapid change. Almost everyone there - 800 attendees from 200 phone companies in 65 countries - was running scared of VOIP. That’s voice over I.P., better known as Internet phone. VOIP includes cheapo unlimited home-phone service like Vonage, as well as absolutely free computer-to-computer calling with programs like Skype. It’s all growing like crazy, which is making a huge dent in these companies’ ARPU.

Read more…

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Why is this so hard to do?

June 26th, 2007 admin No comments

Apples iphone pricing model….

Categories: Business and Design Tags: